The shuttle service was quick and comfortable. There were two attendants and they were very customer-service oriented. The rental process was clear and quick. I rented a standard car but they gave me an SUV (2017 Ford Edge), which was perfect since I had a car seat for my granddaughter. The car was great to drive.
PROS:
I have photos of the lines.
I've called back every day for a week to sort out a charge for a half tank of gas when I returned the car full. Either the service desk is not working or there is another hoop to jump through. I feel changing for a tank of gas is standard scamming practice for them, and only those who are willing to deal with the hassle will get their money back. Most folks on business wouldn't bother to sort through their disorganization, they would just let them scam away.
This was the best rental experience I have ever had. The agents at the counter and upon return were very nice and courteous. I notice online before I picked up my car that it was $20 less than what I reserved, so when I got to the counter, they not only honored that price, but they also upgraded my economy car to an SUV for the same price. I was in and out of the office in about 5-10 minutes.
Absolutely horrible. The line is 40 people deep. And one person working the counter.
CONS:
Overall, I had great experience with this company!
I had a great experience. Arrived on a Friday and returned on the following Sunday and had no issues whatsoever. Price was a great deal and the pickup/dropoff was pretty effortless.
The wait time was a little long (30-60 mins) but acceptable since there were about 4 folks in front of me. They need to provide a larger form to note issue with the car on rental and the instructions were not clear. I rented the car at night so it was difficult to see any problems with the exterior - they should park the car in a well-lighted area for this review.
Payless Car Rental is a US Car Rental based in Erlanger, Ohio. Payless Car Rental is located at 3255 Loomis Rd, Erlanger, KY 41018, USA.
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